Venue Info

The Observatory and the Constellation Room are the premiere music venues in Orange County, with the greatest selection of musical talent across all genres performing on a nightly basis. The Observatory is a large room that feels small, with great views from all over the venue and VIP service available. The Constellation Room is a small venue with great sound where you’ll be able to see next year’s stars now in an intimate setting.

Please keep in mind that a ticket to one show does not grant you access to other shows that might be happening at the same time.

Directions
FAQs
Ticket Info

TICKET INFO

PLEASE NOTE: ALL TICKET PRICES ARE SUBJECT TO CHANGE AT ANYTIME.

Box Office

The Observatory box office is available for ticket purchases in person. There is a $3.00 fee for each ticket purchased with cash and a $5.00 per ticket fee for credit or debit card purchases. This fee increases to $6.00 if the ticket face is $70 or more.
Box office hours are 10:30am-6:30pm 7 days a week. If there is no show on a Sunday night, the box office is closed that day.
On show nights, the box office remains open until the headliner is on stage. Will Call tickets are available after 630pm for tickets to that night’s shows only.

Call

714.957.0600 for additional questions.
A map to the Observatory is available on the Venue page.

Online

Tickets are sold online through Ticketweb. You can also place orders through the phone with Ticketweb at 1-866-777-8932.

Parking is available at the General Parking lot, which is with in walking distance from the venue. Please pay close attention to all of the parking signage as towing is enforced by the owners of the surrounding lots. The General Parking lot is $10.00 dollars per vehicle, cash only. Our parking lots open at 6pm or earlier each night.
There is some street parking available on W. Moore Street, W. Alpine Street, and S. Yale St, all within a short walk (5-10 minutes) of the venue.
Festival parking prices are subject to change.

DIRECTIONS

From The Los Angeles Area:
Take the 405 south and exit at Harbor Blvd; Turn left. Go up five lights to Lake Center and turn right. Follow the signs to our Pay-to-Park lot or turn left into the third driveway.

From South Orange County and San Diego:
Take the 5 north to the 405 north and exit at Harbor Blvd; Turn right. Go up four lights to Lake Center and turn right. Follow the signs to our Pay-to-Park lot or turn left into the third driveway.

From Riverside and San Bernadino Counties
Take the 91 Freeway West to the 55 Freeway South. Take the 55 to the 405 Freeway North (towards Long Beach). Exit at Harbor Blvd. Turn right. Go up 4 lights to Lake Center and turn right. Follow the signs to our Pay-to-Park lot or turn left into the third driveway.

LOCATION

3503 South Harbor Boulevard
Santa Ana, CA 92704
Phone: 714.957.0600

MAP & DIRECTIONS

FREQUENTLY ASKED QUESTIONS

 

House Policies

  • There is absolutely NO Re-Entry into the venue.
  • You are subject to search before entering the venue. This is for everyone’s safety.
  • No illegal drugs or outside alcohol are allowed into the venue.
  • No outside food, drinks, or re-useable water bottles are allowed into the venue.
  • No weapons of any kind including knives, chains, knuckles, pepper spray.
  • No pens, pencils, markers, or scribes.
  • No professional cameras, GoPros, selfie sticks, or iPads. Cameras with non-removeable lenses are allowed.
  • No backpacks or other large bags.
  • Any other items at management discretion.
  • Confiscated items will not be returned. If you are carrying any of these items, please take them back to your car before you are searched.
  • The Observatory reserves the right to deny entry to anyone who appears to be intoxicated.
  • A valid US government-issued ID is required to consume/purchase alcohol.
  • The Observatory has zero tolerance for underage drinking. This includes underage possession of alcohol, including “just holding a drink for a friend for a second.”
  • A 21+ Up drinking wristband must be worn at all times to possess/consume/purchase alcohol.
  • All violators will be removed from the building without any warnings and will not be eligible for a refund.

Q: Do you have ADA accessible areas?

A: Yes. While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. The ADA area doesn’t fill up often, but depending on the show, it might. If you’re able, arrive ten minutes before doors and speak to our staff and we will do our best to get you into the building as soon as doors open. Please note that each ADA guest is allowed one extra guest into the ADA area.

 

Q: What am I allowed/not allowed to bring into the venue?

Yes Small Bags and Purses
Yes Fanny Packs
Yes Non-Professional Still Cameras (no removable lenses)
Yes Polaroid/Fuji-type Instant Cameras
Yes Cell Phones
Yes Sealed/ Wrapped Tampons
Yes Earplugs (remember ear safety, music is loud)
Yes Cigarettes, Lighters
Yes Disposable E-Cigs/Nicotine Vaporizer Pens (all chambers must be empty upon entry)
Yes New Factory Sealed Vape Juice
Yes Hand Sanitizing Wipes

No Illegal Drugs or Drug Paraphernalia
No Chairs, Tents, Blankets, or Umbrellas
No Pets, including Emotional Support Animals. Guide Dogs are welcome.
No Glass, Cans, Cups, Bota Bags, or Thermoses
No Markers, Pens or Spray Paint
No Stickers, Flyers, Banners, Flags, Signs or Posters
No Outside Food or Beverages of Any Kind
No Weapons of Any Kind, Regardless of Permit (Including Pocket Knives, Pepper Spray, Guns)
No Items that Can Be Used As A Weapon (Chains, Skateboards, Helmets, etc)
No Cameras with Removable Lenses
No Professional Recording Equipment (Photo, Video, or Audio)
No Go-Pro Cameras or Similar Cameras
No Tripods, Monopods or Selfie Sticks
No Wrapped Packages
No Facial Masks. Guests wearing costumes are prohibited from wearing any type of masks.

 

Q: Where is the Observatory located? How do I get there?

A: The Observatory and Constellation Room are located at 3503 South Harbor Blvd in Santa Ana, CA 92704. We are one mile north of Interstate 405, at the intersection of West Lake Center Drive and South Harbor Blvd. If you’re coming from the north, exit Harbor Blvd and turn left, then turn right at West Lake Center Drive. If you’re coming from the south, exit Harbor Blvd and turn right, then right again at West Lake Center Drive. You’ll see the venue on the left and signs for parking.

 

Q: Do you have parking? Where can I park?

A: Yes! We do have parking at the Observatory. From West Lake Center Drive you’ll see signs for our parking areas. Parking is $10 per car, so we recommend ridesharing. There are also a few streets within walking distance where you can park, but we recommend you do not parking in any of the surrounding parking lots, as your car will likely be towed.

 

Q: What public transportation comes to the Observatory?

A: There are seven OCTA bus lines that will deliver you very close to the venue. Since they might not be running when the show lets out, there are usually taxis, Ubers, and Lyfts at the venue after shows. For more information on bus lines, please visit http://www.octa.net.

 

Q: How can I get tickets for a show at the Observatory or Constellation Room?

A: Tickets are available online at TicketWeb, by calling TicketWeb at 866-468-3399, or through our box office at the venue. You can also find links to tickets for each show right here at ObservatoryOC.com.

 

Q: Can I get tickets for the show at the door?

A: That depends on how many people buy tickets between the time they go on sale and the time you get to the door. In other words – maybe. If you really wanna see the show, we suggest you buy tickets ahead of time, and we suggest you avoid third-party ticket resellers, especially for sold out shows.

 

Q: I bought a ticket for a show at The Observatory but won’t be able to make it. I have a really, really great excuse. How can I get a refund?

A: Unless an act cancels or show time changes two hours or more, all sales are final. This is clearly outlined on TicketWeb as well.

 

Q: What are the set times for tonight’s event? How late does the show go?

A: Typically we don’t receive the show’s set times until around 5pm the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase. Some shows end before 11pm and some end after 130am. However, the show must end before 2am.

 

Q: What are the box office hours?

A: The box office is open everyday from 1030am to 630pm except for Sundays when we don’t have a show that night, and it is open every night that we have a show from 630pm until after the headliner takes the stage.

 

Q: Is there a fee if I purchase tickets through the box office?

A: Yes, for tickets purchased through the box office there is a $3 fee per ticket if you pay with cash and a $5 fee per ticket if you pay with credit card. This fee increases to $6 if the ticket price is $70 or more.

 

Q: I just tried to buy tickets for this event online but it say’s they’re unavailable through Ticketweb, are there any tickets available through you?

A: Box office tickets are also sold through TicketWeb, so if a show is sold out online, it’s sold out entirely.

 

Q: When does the show start? What time will it end?

A: Start times are listed on the website for each show. As a general rule, though, shows start one hour after doors. Set times for each act and headliner change with each lineup. Keep in mind that the “show start time” may mean the headliner, one opening act, or several opening acts. The headliner determines the shows

 

Q: Do you have food? Do you have drinks?

A: Yes, we have a delicious new food menu. We have a full selection of beer, wine, and liquor for your enjoyment.

 

Q: Does the Observatory have seating?

A: Yes. We have a limited amount of seating on the ground floor that is available on a first-come-first-served basis, and which is subject to standing room guests possibly blocking views. These are at the back of the room, about 65-70 feet from the front of the stage. If you’d like a reserved table, we offer VIP table service with bottle service, cocktails, and food for all shows at The Observatory. For more information on VIP services, please click here or contact Nolan at (714) 624-7720. We do not offer table service in the Constellation Room.

 

Q: Does the Constellation Room have seating?

A: The Constellation Room is a one-level, intimate venue with no permanent seating.

 

Q: How old do you have to be to enter The Observatory and The Constellation Room?

A: Shows at the Observatory and Constellation Room are all ages, unless otherwise noted. These shows are clearly marked on our website and on TicketWeb.

 

Q: Do children need a ticket?

A: All guests ages 3 and older need a ticket.

 

Q: I lost my ID. Can I still get in the venue?

A: Unless it is an 18+ up show, you do not need an ID to get into the venue. However, if you are picking up tickets at Will Call you will need ID or the card the tickets were purchased with. If you’re planning on drinking alcohol, read the next question.

 

Q: I lost my ID, but still want to drink. Is this OK? I’m way older than 21.

A: To consume alcohol at The Observatory, we’ll need to see some form of valid, non-expired U.S. government ID. If you don’t have your state ID or Driver’s License, a passport is the best U.S. ID, so bring that. If you don’t have a passport, the only other IDs that will work are your birth certificate or a temporary ID from the DMV, and for these we’ll have to see some other form of ID that has your photo.

Please note that The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. We are very strict about this rule and all violators will be removed from the building without any additional chances or warnings and will not be eligible for a refund.

 

Q: Can I bring a camera?

A: Cameras on phones and point-and-shoot cameras are allowed in the venue. Video cameras, SLR cameras, D-SLR cameras, or any cameras with interchangeable lenses are not allowed. If you are interested in shooting with a professional camera, please get permission from the artist’s management. We are unable to help secure photo passes or facilitate contact with artist management.

 

Q: Is there a place where I can smoke?

A: Yes, there are two smoking patios where you can smoke.

 

Q: What is your dress code?

A: We do not have a dress code, but you must have a top, bottoms, and shoes to enter the venue.

 

Q: Do you have a coat check / bag check / skate check / item check?

A: No, we currently do not offer this service.

 

Q: Do you have a lost and found?

A: Lost and found is held in the box office. We hold items for at least two weeks before they are donated to charity, and we always contact owners of lost I.D.s and phones whenever possible. Please email lostandfound@observatoryoc.com to see if we have your lost items.

 

Q: I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?

A: All TicketFast tickets can be downloaded onto your smartphone and scanned for entry. They may also be printed at the box office if all else fails.

 

Q: Do you have a mailing list?

A: Yes, you can sign up for our mailing list here.

 

Q: How can I get my band/act on a bill at The Observatory?

A: Please contact Booking@ObservatoryOC.com.

 

Q: Do you allow crowd surfing or stage diving?

A: No, crowd surfing and stage diving is prohibited. Any patron partaking in the act will be ejected from the venue.

 

Q: What if my question isn’t asked frequently enough to be listed here?

A: Please call the box office at 714-957-0600 or email info@observatoryoc.com and we’ll be happy to help you.