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What is your bag policy?

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Do you have parking? Where can I park?

Yes, we do have parking at the Observatory. From West Lake Center Drive you’ll see signs for our parking areas. Parking is $10 per car (credit or debit card only, no cash). There are also a few streets within walking distance where you can park, but we recommend not parking in any of the surrounding parking lots, as your car will likely be towed.

Where is the Observatory located? How do I get there?

The Observatory and Constellation Room are located at 3503 South Harbor Blvd in Santa Ana, CA 92704. We are one mile north of Interstate 405, at the intersection of West Lake Center Drive and South Harbor Blvd. If you’re coming from the north, exit Harbor Blvd and turn left, then turn right at West Lake Center Drive. If you’re coming from the south, exit Harbor Blvd and turn right, then right again at West Lake Center Drive. You’ll see the venue on the left and signs for parking.

Do you have ADA accessible areas?

Yes. While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. The ADA area doesn’t fill up often, but depending on the show, it might. If you’re able, arrive ten minutes before doors and speak to our staff and we will do our best to get you into the building as soon as doors open. Please note that each ADA guest is allowed one extra guest into the ADA area.

What public transportation comes to the Observatory?

There are seven OCTA bus lines that will deliver you very close to the venue. Since they might not be running when the show lets out, there are usually taxis, Ubers, and Lyfts at the venue after shows. For more information on bus lines, please visit

What are the box office hours?

The box office will be open on day-of-show only, approximately two hours before doors. If you’re looking to purchase tickets, we ask you to visit our homepage.

Can I get tickets for the show at the door?

We suggest buying tickets ahead of time, and we STRONGLY suggest avoiding third-party ticket resellers, especially for sold out shows.

When does the show start?

Start times are listed on the website for each show. As a general rule, though, shows start one hour after doors. Set times for each act and headliner change with each lineup. Keep in mind that the “show start time” may mean the headliner, one opening act, or several opening acts.

What are the set times for tonight’s event? How late does the show go?

Typically we don’t receive the show’s set times until the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase.

What if the show I want to attend sells out?

Sometimes tickets become available closer to the day of show. Follow our social media platforms (Twitter, Instagram, Facebook) for any updates. 

Do you have a lost and found?

Lost and found is held in the box office. We hold items for at least two weeks before they are donated to charity, and we always contact owners of lost IDs and phones whenever possible. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item. Don't want to come back? No problem, you can set up shipping right from the website. Just click here.

I lost my ID. Can I still get in the venue?

To consume alcohol at The Observatory, we’ll need to see some form of valid, non-expired U.S. government ID. If you don’t have your state ID or Driver’s License, a passport is the best U.S. ID, so bring that. If you don’t have a passport, the only other IDs that will work are your birth certificate or a temporary ID from the DMV, and for these we’ll have to see some other form of ID that has your photo.

Please note that The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. We are very strict about this rule and all violators will be removed from the building without any additional chances or warnings and will not be eligible for a refund.

How old do you have to be to enter The Observatory and The Constellation Room?

Shows at the Observatory and Constellation Room are all ages, unless otherwise noted. Age restrictions will be listed on our website and ticketing page.

Do children need a ticket?

All guests ages 3 and older need a ticket.

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?

All tickets can be downloaded onto your smartphone and scanned for entry. They may also be printed at the box office if all else fails.

What is not allowed to enter the venue?

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No outside food or drinks
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No jewelry or clothing that could inflict harm
  • No full face masks
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. 

Do you allow crowd surfing or stage diving?
No, crowd surfing and stage diving is prohibited. Any patron partaking in the act will be ejected from the venue.
Does the Observatory have seating?

While our venue is standing room only, consider elevating your night with seating on our VIP Balcony. Please email for inquiries or visit our VIP tab. 

Does the Constellation Room have seating?
The Constellation Room is a one-level, intimate venue with no permanent seating.
Can I bring a camera?

Cameras on phones and point-and-shoot cameras are allowed in the venue. Video cameras, SLR cameras, D-SLR cameras, or any cameras with interchangeable lenses are not allowed. If you are interested in shooting with a professional camera, please get permission from the artist’s management. We are unable to help secure photo passes or facilitate contact with artist management.

What is your dress code?

We do not have a dress code, but you must have a top, bottoms, and shoes to enter the venue.

Is there a place where I can smoke?

Yes, for shows happening in both our main room and Constellation Room please smoke on our patio. For shows happening in just our Constellation Room, we offer a smoking area located at the side of our main entrance.

Do you have coat check?

Yes, we offer coat check and lockers. It is $5 and located right outside the main entrance.

Do you have food? Do you have drinks?

Yes, we have a delicious food menu. We have a full selection of beer, wine, and liquor for your enjoyment.

What if my question isn’t asked frequently enough to be listed here?

Please email us at and we’ll be happy to help you.