Accessibility
The Observatory OC strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us via phone at 714-957-0600 or via email at ObservatoryOCInfo@LiveNation.com.
Arrival & Accessible entrances: For the Constellation Room, enter through the front entrance; the entire room is general admission and adheres to ADA guidelines. For our main room, The Observatory, head towards the front door and enter the room via our accessible ramp. Speak with a member of our team for access to the accessible section of the room. If you have any questions, a trained member of our team will be more than happy to assist.
Restrooms: Accessible restrooms are available in both the lobby of the building and in the main room near the stage.
Accessible Parking: Please speak with one of our parking representatives. There is plenty of accessible parking in front of the venue.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Service Animals: At The Observatory OC, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation: The Observatory OC offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please make your request by email to ObservatoryOCInfo@livenation.com and include how many in your party need interpretation. Interpretation requests are subject to the availability of an interpreter.